Refund and Returns Policy

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please refer below for more information on our return policy.

1. How do I return the product?

• Sign in to your Jozzby bazar account on the app/website.
• Find the order in my orders, click on “return item” button.
• Find the item(s) you want to return and enter the reason for return
• Fill in the appropriate detail such as email, phone number, net banking/ bank/cancelled cheque/UPI details and address for pick up in 3 working days.
• Your return request may need to go through a verification process depending on the type of product you want to return.
• Refund will be initiated and processed within 3 working days of product reaching the seller.
• Your request will be fulfilled according to the Jozzby bazar returns/replacement guarantee.

2. How do I place an exchange request on Jozzby bazar?

If you would like to exchange your products purchased, kindly follow the following steps:

• Under the “My Orders” area of the App/Website, you can create an exchange for products purchased from Jozzby bazar within the stated return/exchange time (see product details page for the same). You will be able to proceed and generate an exchange id if your address is suitable for exchange. Please keep a record of your exchange id for future use.
• Place the product in a packet but do not seal it. Please make sure the product is unused, unwashed, and has all the tags intact.
• Give the original product to our delivery person, and he will give you the replacement. Please make sure you have the original item on hand and that the exchange item is being sent to the same address as the original item.
• Track the status of your exchange request under “My orders” of the app/website.

3. Can I return the product to the delivery person if I did not like it?

• You can establish a Return on App or Website and we have a very flexible policy. Our courier partners have been told not to accept a package as a return while making a package delivery to avoid any confusion or delays.

4. What are the non-returnable products at Jozzby bazar?

• That the Product has been utilised.
• The Product has been washed.
• The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the user.
• Where the Product has been damaged.
• In case of undergarments and hosiery, product returns will not be accepted.
• In case of jewellery, the products returned are fake or counterfeit.
• That Jozzby bazar is satisfied that the Product has been rendered defective or unusable.
• Where the user breaches the Cancellation, Return and Refund Policy.

5. Where payment had been made by cash on delivery, how do I get refund?

• In this regard you are required to update your bank details via a Cancelled Cheque while creating a request for return.

6. When is the refund for my return provided?

• We share a promised pick-up date once the Return ID is generated. Your return order will be picked up on that date. As soon as the Return ID is generated, we shall inform you of the projected return date.

7. Further terms applicable to Refund:

• If, after conducting quality checks, it is determined that the Product being returned entitles the User to a refund, Jozzby bazar will commence the process of refunding the cash paid by the User towards the purchase of a Product. It is also clarified that Jozzby bazar is not obligated to refund or return any Product that it determines to be ineligible for a refund or return based on such quality checks.
• Except in the instance of a Product that is defective at the time of delivery, the refund that a User is entitled to does not include cash paid towards shipping charges or any other such charges that may be applicable from time to time (for reasons attributable to and accepted by Jozzby bazar after due verification at its sole discretion).
• Jozzby bazar will make every reasonable effort to keep the User informed about the status of the refund by sending updates to the User’s registered phone number and email address. Jozzby bazar disclaims any and all liability that may emerge as a result of its failure to keep the User informed about the refund status.
• If Jozzby bazar accepts the refund request without objection, the refund should reflect in the User’s bank account within a reasonable time (according to the User’s bank’s restrictions in the event of bank account/credit card refunds) after Jozzby bazar initiates the refund.

8. Please note:

• Received damaged goods during transit: Unpacking Video Required.
• Received product is different from the ordered product: Unpacking Video Required.
• Received product has a manufacturing defect: Unpacking Video Required.
• Product will not be returned if tag on the product is lost or if the invoice is lost.

Within 3 days of the purchase date, all returns must be postmarked. All returned items must be brand new and untampered, with all tags and labels attached. Within 3 days of delivery, this item is returnable. This item can be exchanged for a different size or colour or returned for a full refund.

For a successful refund/replacement, please preserve the item in its original condition, with the brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging. Before giving a refund or replacement, we may contact you to determine the product’s damage or defect. If the product of your choice is unavailable in your preferred size or colour or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you.

9. Easy refund option:

• As an IMP transfer if you have paid via cash-on-delivery;
  o Enter your Net banking details or share a cancelled cheque or debit/credit card details and UPI details that was used during placing the order. o After filling all the appropriate details click “submit “to return.
• Your money will reach you in 2 working days of product reaching the seller.

10. Contact Us:

• If you have any questions concerning our return policy, please contact us at:
  [phone number] email address: help@jozzbybazar.in